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Zendesk MCP

Reads Zendesk tickets, comments, and requester details, and can draft replies as internal notes. The draft-not-send pattern is the point: the agent assembles context and a first reply, a person sends it, and the…

Community http Verified 2026-11-10 supportcustomerapitickets

Use it for

Drafting replies with the customer's ticket history in context

Skip it if

Sending replies without review — customer-facing text is the highest-risk output

What it is

Reads Zendesk tickets, comments, and requester details, and can draft replies as internal notes. The draft-not-send pattern is the point: the agent assembles context and a first reply, a person sends it, and the customer never sees an unreviewed answer.

Install

Terminal
npx -y zendesk-mcp

Client configuration

Paste this into your MCP client config, then restart the client.

MCP client config (JSON)
{
  "mcpServers": {
    "avbbc": {
      "command": "npx",
      "args": ["-y", "zendesk-mcp"]
    }
  }
}

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